American Credit Acceptance 2009 - Present
Sub-prime auto finance company
President
Freedom Financial Group, Springfield, MO 2007 - 2009
Regional auto finance company specializing in sub-prime loans purchased primarily from independent used car dealers.
Senior Vice President - Operations
Head of Operations for a regional auto finance company focused in the Sub Prime market. Span of control ranges from dealer and customer acquistion, underwriting and servicing, to loss mitigation.
Immediate accomplishments:
· Delinquency levels dropped from 2 year average of 17% to below 4%.
· Funding time shortened 25%.
· Implemented technology that facilitates 300% growth with no additional labor requirements.
· Loan volume increased to exceed plan within 8 months.
· Developed delegated authorities for employees to improve customer experience.
· Coordinated and provided oversight for remodeling of operations center.
· Key decision maker for corporate and strategic intiatives
Wells Fargo FINANCIAL, Kansas City, MO/Des Moines, IA 1999 - 2007
$67B div. of $483B Wells Fargo & Co. providing direct & indirect lending/financing to consumers/businesses across Americas.
Vice President - Auto Finance Operations (2006 - 2008)
Reengineered national call-center operations and repositioned company for continued growth during series of major organizational changes. Launched the new, $30B operation, immediately surpassing profit and productivity objectives.Having played prior, key role in pioneering the centralized operations model -turned around, developed and grew 6 centralized auto finance call centers. Managed up to 1,100 personnel and $42MM budget.
Created and implemented growth strategy that doubled employee base by Q4 2006 and kicked off above-target 2007 performance. Included hiring and operational processes/metrics with rigorous management accountability.
Ahead of schedule, seamlessly integrated 2 subsidiaries into single, $30B company, then incorporated additional, standalone operation. Performance metrics exceeded benchmarks as growth escalated.
Achieved $65MM positive variance to profit plan through Q1 2007.
Drove 30% improvement in key operational effectiveness metrics through Q1 2007.
Vice President - Operational Risk (2002 - 2006)
Innovated risk management strategies and tactics that propelled revenues, profits and cash flow for multinational subsidiaries.Started up and managed operational risk functions for 7 collections centers in U.S., Canada, Puerto Rico and Latin America. Managed 8 direct/70 indirect reports.
Exceeded profit plans $20MM-$50MM for four consecutive years via reduced risk and increased production in sales and collections.
Saved $3MM+ in annual payroll by creating scalable units for key risk functions that avoided redundancy across businesses.
Passed or exceeded 100% of internal and external audits for 4 consecutive years
Ensured compliance while enhancing productivity in the following risk areas of centralized operations: Sarbanes-Oxley; Policies & Procedures; Learning & Development; Quality Control; MIS; Technology Applications; Operational Strategies; Implementation Management; Regulatory Key Contact; Loss Forecasting; Portfolio Trending; Staffing Strategies; Portfolio Sale Modeling; Business Budgetary Reviews and Audit Collaboration.
Manager - U.S. Consumer Operations (1999 - 2002)
Co-created and launched centralized, national operations that enabled $25B expansion of U.S. consumer finance portfolio. Collaborated as a key decision maker in start-up strategy/tactics for centralized model. Led team of mid-level managers through proof of concept and ramp up.
Proved the centralized model with 100 personnel, now 3,000+ employees.
Ignited $25B growth based on proven business model.
American General Financial Group, U.S. Midwest 1991 - 1999
Provider of consumer loans and retail financing
District Manager - Field Operations (1998 - 1999)
Successfully positioned MN stores for liquidation and developed IA locations into regional leaders.Achieved profit/sales goals for 6 loan offices in varied markets. Managed P&L, business development, underwriting, HR and all aspects of business providing real estate, auto secured, unsecured consumer, sales finance and credit card loans, and insurance products directly to consumers. Divested MN assets and employees. Managed 6 direct and 50 total personnel.
Store Manager - Field Operations (1991 - 1998)
Relocated six times to rebuild offices throughout IA, NE and WI. Restored every office to profit plan. Rewarded for being in top 16 of 900 managers; leader in numerous key performance measurements
